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If you're a student or parent and need help there are several ways to contact Higher One.


Use EasyHelp EasyHelp includes answers to hundreds of common questions. By loging in to your account then using EasyHelp, you can submit a question and have a customer service representative reply to your request within one business day. Click here to go to EasyHelp.



Call customer service If you need help with something that EasyHelp couldn't address — you can reach Higher One Customer Service by calling the number on the back of your card.



Let us know... Higher One constantly strives to improve customer satisfaction. In our ongoing effort to offer exceptional service, we welcome your feedback. Please click here to let us know what you think!

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25 Science Park
New Haven, CT 06511