Product: OneDisburse^® Refund Management^® funds disbursement service

Challenge:

Products: CASHNet eBill, eMarket, ePayment and Cashiering

ERP System: PeopleSoft

Challenge:

Located in Athens, Ohio University is the state’s oldest public institution of higher learning. With over 18,000 undergraduate students, the university faced difficulties with its student payment process. Prior to using the CASHNet® suite of payment products, the University had a labor-intensive payment method. It took 3-5 days to post a payment to a student’s account or to the general ledger. Cashiers would take payments and validate the “fee card” through the cash register. At the end of each day, the bursar’s office would balance the cash register, sort the “fee cards” and compare the fee card total to the cash register total.

The administrative burden of monitoring and balancing the process became cumbersome. The delay in posting payments created extra work for staff and students had trouble accessing services during the delay in payments being posted to their account. This exhausting process caused frustration for both students and staff.

Challenge:

Approximately a month into each semester at Midlands Technical College, administrators would begin their annual student financial aid refund process. This entailed multiple trips to the Computer Operations office on a remote campus (twenty minutes away), manually sorting through trays of checks, counting over five thousand checks (each semester), and transmitting student financial aid data for each student. In addition to the staff time required to manage this labor-intensive refund procedure, administrators had to maintain compliance with recent government regulations that became increasingly stringent. Staff at Midlands Technical College were reaching their wits end when, at a conference, they heard a presentation about the variety of services and customer support Higher One could provide.