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Accountholders: If you have questions about your OneAccount, please visit EasyHelp, our Customer Care resource center, or your account website at HigherOneCard.com. You can reach a Customer Care agent by dialing the number on the back of your card between 8am and 11pm EST (Monday-Friday).  Or you can tweet Customer Care at @AskHigherOne, but please know that we cannot provide personalized assistance on Twitter, as this is a public channel.

Media Relations Inquiries: Please complete the online web form below and a Higher One representative will contact you. Accountholders: Please do not fill out the form below, as it does not reach our Customer Care department and we will not be able to communicate with you on account matters via this channel. Please see note above that describes how to contact Customer Care directly. Thank you.


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Before Higher One, our students only had one way to get their refunds, and that was by paper check. With Higher One processing refunds for us, it has allowed us to provide more options for our students without having to enter and store student banking information. We also no longer have to handle sorting, stuffing and mailing thousands of checks.Suzanne ClaggettUniversity of West Florida
Higher One’s experience with college students and their focus on serving colleges distinguishes Higher One from all other financial service providers. We really liked the fact that the community college customer base is expanding for Higher One.Carla Chance St. Louis Community College

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