|Media Relations Contact|
Accountholders: If you have questions about your OneAccount, please visit EasyHelp, our Customer Care resource center, or your account website at HigherOneCard.com. You can reach a Customer Care agent by dialing the number on the back of your card between 8am and 11pm EST (Monday-Friday). Or you can tweet Customer Care at @AskHigherOne, but please know that we cannot provide personalized assistance on Twitter, as this is a public channel.
Media Relations Inquiries: Please complete the online web form below and a Higher One representative will contact you. Accountholders: Please do not fill out the form below, as it does not reach our Customer Care department and we will not be able to communicate with you on account matters via this channel. Please see note above that describes how to contact Customer Care directly. Thank you.
EKU now realizes the importance of the card and our office and what an asset we can be. This has helped in gaining the understanding and importance of a good card system. Our roles have been improved and we are always looking to provide better services to our students. This was just the icing on the cake in helping further the card’s role with students.Eastern Kentucky University
Higher One’s experience with college students and their focus on serving colleges distinguishes Higher One from all other financial service providers. We really liked the fact that the community college customer base is expanding for Higher One.St. Louis Community College