What is Refund Management®?

Refund Management is not simply the disbursement of student funds, but rather a comprehensive service that supports the needs of your staff and your students. In addition to streamlining your refund disbursement process through a unique electronic solution, Higher One will provide you with a complete suite of services:

• Escalated help desk strictly for administrators.
• User-friendly reporting for all refund-related information.
• Marketing materials and support during launch and throughout the life of your program.
• Training for your staff through a convenient e-learning environment.
• Exception handling to ensure delivery of funds in all scenarios.
• On-campus ATMs to ensure your students access to cash.
• Toll-free customer service lines.

What’s in it for you?

Efficiency
Today, more than ever, it is crucial that institutions of higher education focus on utilizing the resources available to maintain efficient and effective procedures. By replacing your current refund process with our innovative system, we will modernize your office operations by:

• Doing away with paper!
• Reducing the time it takes to disburse your refunds.
• Giving your students the information they need before they even have a chance to step foot in your office.

Cost Avoidance
Check writing, in addition to being inefficient, can be costly. Beside the hard costs of postage rates and the materials needed to issue checks, the check writing process wastes time—a valuable resource. Higher One’s OneDisburse® service will eliminate hard costs associated with cutting checks and alleviate soft costs by allowing your staff to get back to their primary role of serving students.

Maintaining Control
It is crucial to know that you will remain in control of your process when you partner with Higher One. Simply tell us who and how much and we keep you informed when refunds are processed and delivered. Through our user-friendly website, HigherOneSupport.com, you will have access to reporting on reconciliation, refund delivery methods and individual record searches.