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Announcement

Sallie Mae Campus Solutions is now part of the
Higher One Suite of Solutions and Services

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Higher One is excited to welcome more than 700 Campus Solutions clients to the Higher One family. We believe this is a tremendous opportunity to combine best practices, technology, experience, and expertise to better serve all of the campuses using one or more of Higher One’s services. Below, please find answers to some of the questions you may have about this announcement. If you have a question that is not listed below, please contact your Relationship manager, Sales Representative, or submit a question electronically using the form on this page.

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Answer to your questions...

Why is Higher One acquiring the Campus Solutions division of Sallie Mae?

This is a great opportunity to strengthen Higher One’s products and services and improve our ability to serve our campuses and students. Our intent is to leverage mutual best practices, expertise, experience, and technology to continue to enhance our products.

Why did Sallie Mae sell Campus Solutions?

This sale reflects Sallie Mae’s focus on its consumer segment, which includes retail products and services that directly meet the needs of students and families as they save, plan and pay for college. Sallie Mae remains firmly committed to the private student loan, ED servicing and insurance businesses.  Transaction processing solutions, like those in its Campus Solutions business line, require technology and infrastructure that extend beyond its core lending and loan servicing businesses.  They are confident that Higher One will continue to provide its school customers with exceptional, transparent and compliant products and services.

Will there be any changes to the service we receive?

Higher One is committed to providing unparalleled service and support. This transition will only improve our ability to serve our campuses and students. We pride ourselves on a strong reputation for school satisfaction, and look forward to continuing this same level of excellence with all schools.

What is Campus Solutions?

Campus Solutions is a division of Sallie Mae that provides a suite of services that consists of three products:

  • Tuition Payment Plans (a serviced payment plan product similar to Higher One’s CASHNet MyPaymentPlan+)
  • NetPay (a product similar to Higher One’s CASHNet eBill and CASHNet SmartPay)
  • Refund disbursement (a refund program similar to Higher One’s OneDisburse® Refund Management® funds disbursement service).

Will there be any changes to the products?

Our plan is to leverage the knowledge and experience of the Campus Solutions team to enhance our OneDisburse and CASHNet products. Here is a high level view of the three services within the Campus Solutions suite:

campus solutions 2

Will Higher One start to offer loans as a result of this acquisition?

Higher One purchased Sallie Mae’s Campus Solutions business. This did not extend to cover the loan portfolio of the consumer credit line of business. Higher One has no plans to extend credit to any students.

Does this mean Higher One will have another office?

We are offering relocation to any new employees who might be interested. A number of the employees supporting the Campus Solutions services work out of Sallie Mae’s Newtown, MA office. These employees will continue to work from this office. We will maintain our office locations in New Haven, Atlanta, Buffalo, and Oakland.

What are you going to do with the added staff?

We are excited to add a number of new employees to the Higher One team! They bring additional product knowledge and experience and have a commitment to customer service that is similar to our own. Campus Solutions and Higher One are engaged and poised to transition school customers carefully through peak season and beyond. In fact many of the team members from Sallie Mae Campus Solutions are now employees of Higher One. We felt it important to transition those employees that our customers have grown to know.

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