Our Refund Management service can help simplify the distribution of these refunds and offer increased cost savings in the process.

 

benefits for your staff

 

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  • Refunds are processed securely and efficiently

  • Higher One handles all exceptions and customer service, allowing staff to dedicate their resources to doing what they do best: serving students

  • Increase savings due to the reduction of paper, ink, toner and postage associated with the paper refund process

 

key features for students and authorized users

 

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  • Multiple electronic refund options delivering 100% of refunds at no cost to students

  • Students can change their refund preference at any time

  • Option for text message alerts regarding their refund status (regardless of the  refund preference they select)

  • Numerous customer service channels available, including phone support, an online self-service FAQ database available 24 hours a day, 7 days a week, and social  media outlets

 

Committed to Compliance

Our Refund Management service helps your campus be compliant with the Department of Education’s regulations related to the distribution of Title IV refunds. Our Compliance Service provides even more support through a resource dedicated to providing the assistance needed during an ED review related to Title IV funds disbursed through our service.

 

 

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