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Customer Service

If you are a student with questions about your refund program or OneAccount, please visit EasyHelp, our Customer Care resource center, or your program website at HigherOneCard.com.

If you are a school administrator using a CASHNet® or Disbursement Services and need assistance, please contact OneSupport. 

Sales & Product Inquiries

Higher One, Inc.

To purchase or learn about Higher One's services, please complete the online web form.


Corporate Locations:

115 Munson Street
New Haven, CT 06511

80 Swan Way, Suite 200
Oakland, CA 94621

The Medici Building
3284 Northside Parkway
Suite 400
Atlanta, GA 30327



Before Higher One, our students only had one way to get their refunds, and that was by paper check. With Higher One processing refunds for us, it has allowed us to provide more options for our students without having to enter and store student banking information. We also no longer have to handle sorting, stuffing and mailing thousands of checks.Suzanne ClaggettUniversity of West Florida
Higher One’s experience with college students and their focus on serving colleges distinguishes Higher One from all other financial service providers. We really liked the fact that the community college customer base is expanding for Higher One.Carla Chance St. Louis Community College

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